All requests received in writing via ground mail or emailed to camilla@riverbendcounseling.net at least two weeks (14 days) prior to the date of the start of the workshop/series will receive a refund, less a 15% administrative fee & applicable credit card/merchant fees which are typically non-refundable. Requests made 13 to six days prior to the start of the workshop/series will receive a refund less 30%. Requests received 5 days or less prior to the first day of the workshops/series will result in a forfeiture of the attendee's investment. There are no full or partial refunds once a workshop series begins. Please note that this policy applies to all circumstances causing a registrant not to attend a workshop including, but not limited to late arrival, sickness, family/personal emergencies, traffic problems, car problems, getting lost, work concerns, et cetera. Registrations are non-transferable and must be used for the original date and time.